FAQ Page

What type of fabrics do you use for your Indianwear products?

We use a variety of fabrics including cotton, silk, chiffon, georgette, and crepe. The specific fabric used for a particular item will be mentioned in the product description.

How do I know what size to order?
We provide detailed size charts for each product to help you determine the correct size to order. Please refer to the size chart before placing your order.

Are the colors of the products on the website accurate?
We make every effort to accurately display the colors of our products on our website. However, please note that the actual colors may vary slightly due to differences in monitor settings.

Are there any additional taxes or duties that I need to pay?
The price displayed on our website includes all applicable taxes and duties. You will not need to pay any additional fees, besides shipping fee.

What is the estimated delivery time for orders within Sri Lanka?
The estimated delivery time for orders within Sri Lanka will be within 2-4 business days. Delivery times may vary depending on the item being shipped and your delivery location.

What is the shipping fee for orders within Sri Lanka?
The shipping fee for orders within Sri Lanka will be mentioned at checkout. The fee may vary depending on your location and the weight of the package.

Do you ship internationally?
No, we do not ship internationally yet. But we are working on it!

How do I track my order?
Once your order has been shipped, you will receive a tracking number that you can use to track your package. You can track your package using the tracking link provided in your shipping confirmation email.

Do you accept returns?

Unfortunately, we do not accept returns at this time. All sales are final.

What if I received a damaged or defective product?
If you received a damaged or defective product, please contact our customer service team as soon as possible. We will work with you to provide a replacement or refund, depending on the specific situation.

Who pays for the shipping cost of returns or exchanges?
The shipping cost for returns or exchanges may be borne by the customer or the brand, depending on the reason for the return or exchange. Please contact our customer service team for more details.

Can I exchange a product for a different size or color?
Yes, we offer exchanges for certain products. If the product is eligible for exchange, you can request an exchange for a different size or color.

How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team with your order number and reason for the return or exchange. We will provide instructions on how to proceed.

How long does it take to process a return or exchange?
The time it takes to process a return or exchange varies depending on the specific situation. Generally, we aim to process returns and exchanges as quickly as possible, but it may take up to several business days.

How will I receive my refund?
Refunds will be issued to the original payment method used to place the order. It may take several business days for the refund to appear in your account, depending on your payment provider.

What if I no longer have the original packaging or tags for the product?

The product must be returned in its original condition with all tags and labels attached. If you no longer have the original packaging or tags, please contact our customer service team for further instructions.

Can I return or exchange a product purchased from the physical store?
No, products purchased from a physical store cannot be returned or exchanged through our e-commerce site. Please refer to the store's return or exchange policy for more information.

What payment methods do you accept?

We accept credit and debit cards as our primary payment method. When you check out, you will be prompted to enter your card information to complete the purchase. We do not currently accept other payment methods such as cash on delivery or bank transfers.

Is it safe to use my credit card on your website?

Yes, we use secure payment gateways to process all credit card transactions. Your credit card information is encrypted and transmitted securely.

Do you offer cash on delivery?
Unfortunately, we do not currently offer cash on delivery as a payment option. However, we offer a variety of other payment methods that may be more convenient for you.

Can I use my international credit card to make a purchase?

Yes, we accept international credit cards.

What should I do if my payment fails?
If your payment fails, please check that your payment information is correct and that your credit card or bank account has sufficient funds. If the problem persists, please contact our customer service team for assistance.

Are there any additional taxes or duties that I need to pay?
The price displayed on our website includes all applicable taxes and duties. You will not need to pay any additional fees, besides shipping fee.

What if I have a problem with my order?

If you have any issues with your order, please contact our customer service team as soon as possible. We will do our best to resolve the issue quickly and efficiently.

Can I cancel my order?

Once an order has been processed, it cannot be canceled. If you need to make a change to your order, please contact our customer service team as soon as possible.