Terms and Conditions

These terms and conditions (“Agreement”) govern your use of the Golden Needle website (“Site”), owned and operated by Golden Needle (“Company,” “we,” or “us”). By accessing or using the Site, you agree to be bound by this Agreement. If you do not agree to the terms of this Agreement, you may not use the Site.

1. Use of Site

You may use the Site only for lawful purposes and in accordance with this Agreement. You may not use the Site in any way that violates any applicable federal, state, local, or international law or regulation. You may not use the Site to transmit or post any material that is defamatory, obscene, threatening, or otherwise objectionable.

2. Intellectual Property

All content on the Site, including text, graphics, logos, images, and software, is the property of Golden Needle or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use any content on the Site without our express written permission.

3. User Accounts

To use certain features of the Site, you may need to create an account. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or mobile device. You agree to accept responsibility for all activities that occur under your account or password.

4. Product Information

We make every effort to ensure that the products on our Site are accurately described and priced. However, we do not guarantee that the product descriptions, pricing, or other content on the Site is accurate, complete, reliable, current, or error-free. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice.

5. Order Processing

When you place an order on the Site, we will send you an email confirming receipt of your order. We reserve the right to accept or decline your order for any reason, including if the product is out of stock, if we suspect fraud or misuse of the Site, or if there is an error in pricing or product information. If we decline your order, we will refund any payment you have made.

6. Shipping and Delivery

We will make every effort to ship your order promptly and accurately. However, we cannot guarantee shipping or delivery times, and we are not responsible for any delays or damages caused by the shipping carrier.

7. Returns and Refunds

We do not accept returns or provide refunds, except in cases of defective or damaged products. If you receive a defective or damaged product, please contact us within 10 days of receipt for a refund or replacement.

8. Limitation of Liability

Under no circumstances shall Golden Needle or its affiliates, officers, directors, employees, agents, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to the use of the Site or the products sold on the Site. In no event shall our total liability to you for all damages, losses, and causes of action exceed the amount paid by you for the product.

9. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the Republic of Sri Lanka. Any disputes arising out of or related to this Agreement shall be resolved exclusively in the courts of the Republic of Sri Lanka.

10. Changes to Terms and Conditions

We reserve the right to update or modify this Agreement at any time without prior notice. We will post any changes on the Site, so please check this page periodically for updates.

If you have any questions or concerns about these terms and conditions, please contact us at support@goldenneedle.com.